This page (together with the documents referred to on it) describes the terms and conditions on which we supply any of our Goods. Please read these terms and conditions carefully before ordering any Goods from us either by fax, email or online. You should understand that by ordering any of our Goods either online, via fax or email, you agree to be bound by these terms and conditions.

You should print and keep a copy of these terms and conditions for future reference.


a. In these conditions of sale the following words shall have the following meanings: 

"Company" VALIDATE ID LTD Company Number 09347010 

"Customer" The person, firm or company with whom the Company makes the contract and which expression shall include (jointly and severally) all principals on whose behalf the Customer orders Goods.

"Contract" Any contract formed between the Customer and the Company for the sale and purchase of the Goods (including the provision of any Services).

"Delivery" The delivery of the Goods by the Company whether by way of delivery by or for and on behalf of the Company, direct delivery by a supplier on behalf of the Company or otherwise.

"Dispatch Confirmation" confirmation that the Goods that the Customer has ordered have been dispatched.

"Intellectual Property Rights" The full benefit of all patents, trade and other marks, registered designs (and applications for and rights to apply for the same), copyrights, trade and business names, inventions, discoveries, improvements, designs, techniques, computer programs and other confidential processes and information.

"Our Site" The web site of Validate ID Ltd, whose web address is http://www.validate-id.co.uk

"Order" Any order placed with the Company by the Customer from time to time. 

"Goods" The Goods or any part thereof which are to be supplied by the Company under the Contract

"Services" Any services supplied by the Company pursuant to the Contract.

"Specification" Any technical or other description (whether as to quantity, quality, price, weight or otherwise) of the Goods or Services shown or referred to in the Contract and any performance schedules and/or other characteristics and details contained, mentioned or referred to therein or prepared in accordance therewith. 

b. The Company is Registered in England and Wales under company number 09347010 and with our registered office: 5th Floor, Telecom House, 125 Preston Road, Brighton, East Sussex BN1 6AF.

c. Our main trading address is: 30a Upper High Street, Thame, Oxfordshire OX9 3EX.  Our VAT number is: GB 207 7425 14


By placing an order, you warrant that: 

a. You are legally capable of entering into binding contracts;

b. You are at least 18 years old;


a. After placing an Order, you will receive either an e-mail or a telephone call from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy Goods. All Orders are subject to acceptance by us, and we will confirm such acceptance to you either by written acknowledgement, or on the telephone. The contract between us (Contract) will only be formed when we accept your Offer (Acceptance). 

b. You will be sent a separate notice confirming that the Goods have been dispatched (the Dispatch Confirmation)

c. The Contract will relate only to those Goods to which we have confirmed Acceptance. We will not be obliged to supply any other Goods which may have been part of your Order until we have forwarded you our Acceptance.


We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking, that Goods you purchase from third party companies through our site, or from companies to whose website we have provided a link on our site, will be of satisfactory quality, and any such warranties are DISCLAIMED by us absolutely. This DISCLAIMER does not affect your statutory rights against the third-party Company. We will notify you when a third party is involved in a transaction, and we may disclose your customer information related to that transaction to the third-party Company.


a. If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with our refunds policy (set out in clause 11 below).

b. If you are contracting as a consumer, and you cancel a Contract pursuant to clause 5.1 above, you must inform us in writing and return the Good(s) to us immediately, in the same condition in which you received them, and at your own cost and risk.

c. You will not have any right to cancel a Contract for the supply of any Goods made to your specifications.

d. No other right to cancellation is acceptable other than pursuant to clause 5.1 above.

e. It is acknowledged that the Company orders Goods from third party suppliers. In the event that the Customer attempts to cancel the Contract, or fails to pay the Company, then the Customer shall indemnify the Supplier against all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other reasonable professional costs and expenses) suffered or incurred by the Supplier in connection with ordering or providing such Goods, including the costs of purchasing the Goods from a third party supplier and transportation of the same. This clause 5.5 shall survive termination of the Contract.


Your order will be fulfilled by the delivery date set out in the Dispatch Confirmation or, if no delivery date is specified, then within 30 days of the date of the Dispatch Confirmation, unless there are exceptional circumstances.


a. The Company is to be presumed ignorant of any special purpose or matter for which the Goods and/or Services are required or any special conditions under which they are to be used unless the Customer informs the Company in writing of that special purpose or matter or those conditions before the Contract is made. Any intended purpose, matter or conditions of use which are not obvious from the nature of the Goods or their description in the Contract is to be regarded as special for the purposes of this Clause.

b. Where the Company recommends Goods and/or Services to meet the Customer's specific requirements, the Company shall be entitled to assume that the Customer has given to the Company all relevant information as to the requirements and circumstances of its intended use for the Goods and/or Services. Provided that the Company's recommendation is a reasonable one to make on those assumptions the Customer shall bear the risk that the Goods and/or Services supplied may prove to be unsuitable for its purposes under the actual conditions of their application, use or storage.

c. The Company expressly reserves the right (but accepts no obligation) to make such changes in the Specification of the Goods and/or Services as are necessary to ensure that the Goods conform with any applicable statutory requirements.


a. Risk of damage to or loss of the Goods shall pass to the Customer:

i. in the case of Goods to be delivered otherwise than at the Company's premises at the time of Delivery; or

ii. in the case of Goods to be delivered at the Company's premises, at the time when the Company notifies the Customer that the Goods are available for collection.

iii. Property in the Goods delivered shall not pass to the Customer until the Customer has paid all sums due to the Company (a) in respect of the Goods and (b) on any other account.

iv. Until property in the Goods passes to the Customer in accordance with Clause 9.2, the Customer shall hold them as Bailee for the Company and shall store them separately from any similar Goods of the Customer or any person in such a way that they remain identifiable as the Company?s property.

v. The Customer may resell the Goods before the conditions in Clause 9.2 are satisfied on the following conditions: 1.any sale shall be effected by the Customer as agent for the Company, provided that the Customer shall have no authority to create privity of contract between the Company and any customer to whom the Goods are sold;

b. the Customer will hold the proceeds of any such resale as trustee for the Company, separate from it's own monies in a separate, identifiable bank account.

c. The Customers right to possession of Goods supplied by the Company shall terminate if the Customer is declared bankrupt or makes any proposal to his creditors for any composition or voluntary arrangement or, if the Customer is a company, an administrator, administrative receiver or liquidator is appointed in respect of it's business.

d. The Customer hereby grants the Company, its agents and employees an irrevocable licence at any time to enter any premises where the Goods are stored in order to inspect them or, where the Customers right to possession has terminated, recover them.

e. As all or any of the Goods or some part or constituent of them may have been purchased by the Company under a contract containing a provision reserving title or other property right therein to the vendor thereof the Company shall be liable to transfer to the Customer only such title as the Company may itself have in the Goods.


a. The price of any of the services or goods will be quoted in within our official quotations.

b. These prices are exclusive of VAT and delivery costs.

c. Prices are liable to change at any time, but changes will not affect orders in respect of which we have already sent you a dispatch confirmation

d. We are under no obligation to provide the Goods to you at the incorrect (lower) price, even after we have sent you a Dispatch Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.

e. Payment in advance - Regula Forensics Equipment.  We request that full payment is received prior to the shipment of the entire range of Regula Document Forensics equipment which, includes Document Readers.

f. Payment in advance - Verid Hardware.  Please note that as all Verid hardware is manufactured to order in small quuantities, orders will not be processed until full payment has been received.

g. Invoice Payment: Customer accounts are opened subject to approval of satisfactory references and (unless otherwise agreed by the Company in writing) the terms of payment shall be net cash monthly account due and payable 30 days from the invoice date or otherwise stated. The Company shall he entitled to submit its invoice with its delivery advice note or at any time thereafter save that where Delivery has been postponed at the request of or by the default of the Customer, the Company may then submit its invoice at any time after the Goods are ready for Delivery or would have been ready but for the request or default of the Customer.

h. PayPal Payment: The customer is repsonsible for any fees incurred using the PayPal system.  The customer must inform us if they are going to use this payment option so that we can add the applicable fees to the original invoice.


a. When you return Goods to us because you claim that the Goods are defective, we will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. We will usually refund any money received from you using the same method originally used by you to pay for your purchase. We will usually process the refund due to you as soon as possible and, in any case, within 30 days from receipt of the returned goods or 30 days from refund approval following inspection of the faulty goods.

b. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you.

c. We will accept the return of non-faulty goods returned within 7 days of you receiving them, where the goods are returned in their original packaging and in a re-saleable condition.

d. Non-faulty goods will be inspected upon return in order to ensure that the provisions of clause 10.c have been met.

e. Whether goods are considered re-saleable is at the discretion of the Company.

f. The cost of returning non-faulty goods must be borne by the customer.

g. Any goods returned after 7 days will not be entitled to any refund whatsoever.



a. We warrant to you that any Goods purchased from us through our site is of satisfactory quality.

b. Our liability in connection with any Goods purchased through our site is strictly limited to the purchase price of those Goods.

c. This does not include or limit in any way our liability:

a. For death or personal injury caused by our negligence;

b. Under section 2(3) of the Consumer Protection Act 1987

c. For fraud or fraudulent misrepresentation; or

d. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

d. We accept no liability for any loss of income or revenue, loss of business, loss of profits or contracts, loss of anticipated savings, loss of data, waste of management or office time or for any indirect or consequential loss or damage of any kind however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.


Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.


All notices given by you to us must be given to Validate ID Ltd, 5th Floor, Telecom House, 125 Preston Road, Brighton, East Sussex, United Kingdom BN1 6AF. We may give notice to you at either the e-mail or postal address you provide to us when placing an order, or in any of the ways specified in clause 13. Notice will be deemed received and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail that such e-mail was sent to the specified e-mail address of the addressee.


The contract between you and us is binding on you and us and on our respective successors and assigns:

a. you may not transfer, assign, charge or otherwise dispose of a Contract, or any of your rights or obligations arising under it, without our prior written consent.

b. We may transfer, assign, charge, sub-contract or otherwise dispose of a Contract, or any of our rights or obligations arising under it, at any time during the term of the Contract.


a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).

b. Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: 

c. Strikes, lock-outs or other industrial action.

d. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

e. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster

f. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

g. Impossibility of the use of public or private telecommunications networks.

h. The acts, decrees, legislation, regulations or restrictions of any government.

i. Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.


a. If we fail, at any time during the term of a Contract, to insist upon strict performance of any of your obligations under the Contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

b. A waiver by us of any default shall not constitute a waiver of any subsequent default.

c. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing in accordance with clause 13.


If any of these terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.


a. These terms and conditions and any document expressly referred to in them, represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

b. We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other or be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these terms and conditions.

c. Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party's only remedy shall be for breach of contract as provided in these terms and conditions


Contracts for the purchase of Goods through our site will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.


Posted in General Terms


VALIDATE ID LTD - Proprietary Software License Agreement.


Validate ID Ltd's proprietary Validate software is protected by copyright laws and international copyright treaties, as well as other intellectual property laws and treaties. Our software is licensed, not sold.

End User License Agreement

This End User License Agreement ("EULA") is a legal agreement between the purchaser and Validate ID Ltd with regard to the copyrighted Software (herein referred to as "VALIDATE” or "SOFTWARE") provided with this EULA.  The SOFTWARE includes computer software, the associated media, any printed materials, and any "online" or electronic documentation.

Use of any software and related documentation ("SOFTWARE") provided to you by Validate ID Ltd in whatever form or media, will constitute your acceptance of these terms.

If you do not agree with the terms of this EULA, do not download, install, copy or use the SOFTWARE. By installing, copying or otherwise using the SOFTWARE, you agree to be bound by the terms of this EULA.  If you do not agree to the terms of this EULA, Validate ID Ltd is unwilling to license the SOFTWARE to you.

  1. Eligible Licensees. This SOFTWARE is available for license solely to SOFTWARE owners, with no right of duplication or further distribution, licensing, or sub-licensing. IF YOU DO NOT OWN THE SOFTWARE, THEN DO NOT DOWNLOAD, INSTALL, COPY OR USE THE SOFTWARE.
  2. License Grant. Validate ID Ltd grants to you a non-transferable and non-exclusive right to use the copy of the SOFTWARE provided with this EULA.

2.1 If you have purchased a single SOFTWARE license, you agree not to install the SOFTWARE on other devices.

2.1 If you have paid for a Departmental License, the maximum number of devices (nodes) is equal to the number of nodes specified within the departmental licenses purchased.

3. If you have purchased a site license this entitles you to use it throughout your organisation irrespective of geographic location.

4. Copyright. The SOFTWARE is licensed, not sold.  You acknowledge that no title to the intellectual property in the SOFTWARE is transferred to you. You further acknowledge that title and full ownership rights to the SOFTWARE will remain the exclusive property of Validate ID Ltd, and you will not acquire any rights to the SOFTWARE, except as expressly set forth above. All copies of the SOFTWARE will contain the same proprietary notices as contained in or on the SOFTWARE. All title and copyrights in and to the SOFTWARE (including but not limited to any images, photographs, animations, video, audio, music, text and "applets," incorporated into the SOFTWARE), the accompanying printed materials, and any copies of the Validate Software, are owned by Validate ID Ltd.  The SOFTWARE is protected by copyright laws and international treaty provisions.

5. You agree that you may not copy the written materials accompanying the SOFTWARE. Modifying, translating, renting, copying, transferring or assigning all or part of the SOFTWARE, or any rights granted hereunder, to any other persons and removing any proprietary notices, labels or marks from the SOFTWARE is strictly prohibited.  Furthermore, you hereby agree not to create derivative works based on the Software.  You may not transfer this SOFTWARE.

6. Reverse Engineering. You agree that you will not attempt, and if you are a corporation, you will use your best efforts to prevent your employees and contractors from attempting to reverse compile, modify, translate or disassemble the SOFTWARE in whole or in part. Any failure to comply with the above or any other terms and conditions contained herein will result in the automatic termination of this license and the reversion of the rights granted hereunder to Validate ID Ltd.

7. Limitation of Liability. Validate ID Ltd’s entire liability and your exclusive remedy under this EULA shall not exceed the price paid for the SOFTWARE, if any. In no event shall Validate ID Ltd be liable to you for any consequential, special, incidental or indirect damages of any kind arising out of the use or inability to use the SOFTWARE, even if Validate ID Ltd has been advised of the possibility of such damages, or any claim by a third party.

8. Rental. You may not loan, rent, or lease the SOFTWARE. 

9. Upgrades. If the SOFTWARE is an upgrade from an earlier release or previously released version, you now may use that upgraded product only in accordance with this EULA.  If the SOFTWARE is an upgrade of a software program which you licensed as a single product, the SOFTWARE may be used only as part of that single product package and may not be separated for use on more than one computer.

Last updated: March 2015

Posted in General Terms



Validate ID Limited understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.validate-id.co.uk (“Our Site”) and (subject to the limited exceptions in section 6, below) We do not collect personal data about you unless you contact us (see section 5, below). Any personal data We do collect will only be used as permitted by law.

Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy [is deemed to occur upon your first use of Our Site]. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

1.0 Definitions and Interpretation

1.1 In this Policy, the following terms shall have the following meanings: 

“Personal Data”

means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the [Data Protection Act 1998] OR [EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)]; and


means Validate ID Limited, a limited company registered in England under company number a company registered in the United Kingdom under number 09347010, whose registered office is at: 5th Floor, Telecom House, 125 Preston Road, Brighton, East Sussex BN1 6AF

2. Information About Us

2.1 Our Site is [owned and] operated by Validate ID a company registered in the United Kingdom under number 09347010, whose registered office is at: 5th Floor, Telecom House, 125 Preston Road, Brighton, BN1 6AF and whose main trading address is: 30a Upper Hight Street, Thame, Oxfordshire. OX9 3EX.

2.2 Our VAT number is 207 7425 14

2.3 Our Data Protection Officer is: Paul Pearce, and can be contacted by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by telephone on 01865 591811, or by post to:  30a Upper High Street, Thame, Oxfordshire. OX9 3EX

2.4 We are regulated by The Information Commissioners Office (ICO)

3.0 What Does This Policy Cover?

3.1 This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

4.0 Your Rights

4.1 As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:

4.1.1 The right to be informed about Our collection and use of personal data

4.1.2 The right of access to the personal data we hold about you (see section 8)

4.1.3 The right to rectification if any personal data We hold about you is inaccurate or incomplete (please contact Us using the details in section 9)

4.1.4 The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you (We only hold your personal data for a limited time, as explained in section 6 but if you would like Us to delete it sooner, please contact Us using the details in section 9)

4.1.5 The right to restrict (i.e. prevent) the processing of your personal data

4.1.6 The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation)

4.1.7 The right to object to Us using your personal data for particular purposes; and

4.1.8 Rights with respect to automated decision making and profiling. 

4.2 If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided in section 9 and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.

4.3 For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau. 

5.0 What Data Do We Collect?

5.1 Subject to section 5.2, We do not collect any personal data from you. We do not place cookies on your computer or device, nor do We use any other means of data collection.

5.2 If you send Us an email, We may collect your name, your email address, and any other information which you choose to give Us. 

6.0 How Do We Use Your Data?

6.1 If We do collect any personal data, it will be processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the [Data Protection Act 1998] OR [GDPR] at all times. For more details on security see section 7, below.

6.2 As noted above, We do not generally collect any personal data. If you contact Us and We obtain your personal details from your email, We may use them as follows:

6.2.1 To reply to your email

6.3 Any and all emails containing your personal data will be deleted no later than 3 months  after the matter you contacted us about has been resolved.

6.4 You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.

6.5 We will not share any of your data with any third parties for any purposes. 

7.0 How and Where Do We Store Your Data?

7.1 We only keep your personal data for as long as We need to in order to use it as described above in section 6, and/or for as long as We have your permission to keep it.

7.2 Your data will only be stored in the UK.

8.0 How Can You Access Your Data?

You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable, and We will provide any and all information in response to your request free of charge. Please contact Us for more details at This email address is being protected from spambots. You need JavaScript enabled to view it. or using the contact details below in section 9. Alternatively, please request a copy of or GDPR Policy.

9.0 Contacting Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at This email address is being protected from spambots. You need JavaScript enabled to view it., by telephone on 01865 591811, or by post to: 30a Upper High Street, Thame, Oxfordshire. OX9 3EX. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you (as under section 8, above).

10.0 Changes to Our Privacy Policy

We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

Posted in General Terms


In the event of a return, goods must be sent back complete with all original packaging and all manuals, cables or other items that were included in the sale. You should also include a copy of the original sales invoice.

Please email: rma_validate-id.co.uk us to request an RMA (Return Merchandise Authorisation) number.

Once you have received it, please clearly mark it on the shipping label and on the copy of the invoice that you include. Please record the RMA number and quote it when discussing your order. All calls regarding RMAs should be within normal business hours (09:00 - 17:00 hrs Monday to Friday, excluding public holidays). Unauthorised or incomplete returns will be refused and returned to you.

All goods returned as faulty will be subjected to quality and performance tests. Non-defective items will be subject to a restocking fee (typically 35%). Please note, defective returns does not include items found by you to be incompatible. Shipping costs are not refundable.

Posted in General Terms


The buyer is obliged to examine the goods on receipt.  Validate ID Ltd reserves the right to reject claims in respect to shortages and/or damage if we are not notified of them in writing within fourty eight hours of the delivery.

If you have ordered the wrong item and wish to exchange it for a replacement, simply send the goods back to us accompanied by a copy of the original invoice or delivery note and a simple explanation. 

Please email: This email address is being protected from spambots. You need JavaScript enabled to view it. to request an RMA number.

Any returns should be sent to the following address. 

Returns Department
Validate ID Ltd
30a Upper Hight Street
Oxon OX9 3EX
United Kingdom

Our returns policy does not apply to special order items such as: Custom Printed Cards or Lanyards, Custom Programmed Technology Cards, Software & Special Order Items. We can only exchange or refund items that are in their original condition and packaging, i.e. goods that we can resell again.

Special order, end of line or discontinued products ordered by the buyer are subject to a 50% restocking fee if cancelled or full payment must be made. 

Goods returned must be in the original packaging and in a clean resalable condition. Goods returned otherwise will, at the company's discretion, either be refused or a further additional re-stocking fee charged to cover the additional costs involved. 

All Document Readers & Document Forenics hardware are tested thoroughly prior to dispatch however, we appreciate that occasionally, there may be a problem in which case please contact us immediately using the RMA Request email:  This email address is being protected from spambots. You need JavaScript enabled to view it..  Your request will be logged and actioned immediately.

Unless otherwise stated, all products are covered by their original manufacturer’s warranty. At our discretion we will also repair or replace any product that is found to be defective within thirty days of purchase. After that time the manufacturer’s own warranty process must be followed unless a separate agreement has been entered into with us.


CIT - Cash In Transit Hardware (Verid + Units) cannot be returned without a pre-authorised RMA. Please note that all Verid's are custom configured to customer specific requirements - both in terms of software and hardware configuration and are fully tested prior to shipment - so, failures are rare.  The Verid + warranty period is 180 day's unless an extended warranty has been requested and agreed to in writing. 

After the warranty has expired then repairs will be undertaken by our 3rd party maintainance facility.

Posted in General Terms