The buyer is obliged to examine the goods as soon as they receive them. We reserve the right to reject claims in respect to shortages or damage if we are not notified of them in writing within seven days of the delivery. If you have ordered the wrong item and wish to exchange it for a replacement, simply send the goods back to us accompanied by a copy of the original invoice or delivery note and a simple explanation.
Any returns should be sent to the following address.
Validate ID Ltd
30a Upper Hight Street
Oxon OX9 3EX
Our returns policy does not apply to special order items such as: Custom Printed Cards or Lanyards, Custom Programmed Technology Cards, Software, Special Order Items that do not appear on our website. We can only exchange or refund items that are in their original condition and packaging, i.e. goods that we can resell again.
Special order, end of line or discontinued products ordered by the buyer are subject to a 50% restocking fee if cancelled or full payment must be made. CVIT Hardware (Verid Units) cannot be returned.
Goods returned must be in the original packaging and in a clean resalable condition. Goods returned otherwise will, at the company's discretion, either be refused or a further additional restocking fee charged to cover the additional costs involved.
All printers and similar equipment are tested thoroughly before we send them out, but very rarely there may be a problem. Please let us know if this happens and we will do our best to make sure you get what you need.
Unless otherwise stated, all products are covered by their original manufacturer’s warranty. We also offer additional warranties with many products. At our discretion we will also repair or replace any product that is found to be defective within thirty days of purchase. After that time the manufacturer’s own warranty process must be followed unless a separate agreement has been entered into with us.
Posted in General Terms