In the event of a return, goods must be sent back complete with all original packaging and all manuals, discs, cables or other items that were included in the sale. You should also include a copy of the original sales invoice.

Please email: rma_validate-id.co.uk us to request an RMA (Return Merchandise Authorisation) number.

Once you have received it, please clearly mark it on the shipping label and on the copy of the invoice that you include. Please record the RMA number and quote it when discussing your order. All calls regarding RMAs should be within normal business hours (9am-5.30pm Monday to Friday, excluding public holidays). Unauthorised or incomplete returns will be refused and returned to you.

All goods returned as faulty will be subjected to quality and performance tests. Non-defective items will be subject to a restocking fee (typically 35%). Please note, defective returns does not include items found by you to be incompatible. Shipping costs are not refundable.

Posted in General Terms